Position Title: IT/Salesforce Support Assistant
Position ID: 1030- M
Reports to: CIO
Location: Dearborn, MI
FLSA Status: Non-Exempt
Posting Date: 09/01/2026
Type: Regular: Full Time
Closing Date: Until Filled
Salary: $22.00 – $27.00 per hour
About the Organization:
At Al-Ayn, we are committed to ensuring that every orphaned child living in poverty has access to the tools and opportunities they need to overcome their difficult experiences. We believe that when a child fulfills their potential, their own future is transformed as well as the future of their families, their community, and society at large. To achieve that, we are led by our core values of transparency, dignity, and empowerment.
Job Summary:
We are seeking a reliable and proactive IT/Salesforce Support Assistant to support IT operations and
digital initiatives under the direction of the Chief Information Officer (CIO). This role involves providing both technical and administrative assistance, including Tier 1 IT support, Windows installations, task prioritization, and documentation. The ideal candidate will help ensure the smooth, day-to-day functioning of technology systems across all departments.
Key Responsibilities:
- Assist with IT support tickets, including device troubleshooting, account access issues, software
updates, and Windows installations.
- Act as the first point of contact for internal IT-related questions and escalate issues when
necessary.
- Support the CIO with managing and prioritizing technical tasks and project timelines using tools
like ClickUp or Microsoft Planner.
- Document processes, maintain SOPs, and update knowledge bases for IT systems and
services.
- Manage and maintain the organization’s RingCentral VoIP phone system, including user setup,
configuration, and troubleshooting.
- Coordinate and support virtual training, IT onboarding/offboarding, and system rollouts.
- Monitor and report task status, roadblocks, or dependencies to the CIO for decision-making.
- Support data cleanup and standardization efforts, ensuring accuracy in donor, contact, and
opportunity records.
- Assist with user account setup, permissions, and profile updates in Salesforce.
- Coordinate with the CIO to test and deploy Salesforce automation (flows, validation rules,
workflows). - Create and manage Salesforce reports and dashboards for different departments.
- Take full responsibility for managing and maintaining the organization’s asset management
system, including hardware, software, and peripheral devices. - Prepare reports as requested by manager(s) using Microsoft Office and/or any applicable
platform. - Attend events in or out of town as required.
- Perform other duties/tasks as assigned.
Qualifications and Skills:
Required
- Bachelor’s degree in Computer Science, Information Technology, Networking, Computer
Information Systems, or a related field; equivalent professional experience may be considered
in lieu of a degree. - 1–3 years of experience in an IT support, administrative, or technical assistant role.
- Solid understanding of Windows operating systems and general desktop support
- Familiarity with help desk practices and task/project management tools.
- Ability to efficiently handle competing priorities and tasks, remain organized and meet tight
deadlines. Strong time management and organizational skills. - Ability to communicate effectively with technical and non-technical users.
- Able to handle confidential information with discretion
- Reliable, well-organized, and proactive with a strong sense of responsibility.
- Detail-oriented with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills, with a welcoming and supportive demeanor.
- Strong attention to detail and commitment to accuracy
- Excellent interpersonal skills with a welcoming, helpful, and supportive demeanor
- Strong interpersonal skills and ability to work collaboratively across departments.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe and other
associated programs. - Must be able to read, write, and speak English proficiently.
Preferred:
-
- Experience working in a nonprofit organization.
- Experience with Salesforce, Microsoft 365 Admin Center, Excel, ClickUp, or Power BI.
- Knowledge of cloud storage systems (e.g., Nextcloud, OneDrive, Dropbox).
- Basic understanding of networking, user permissions, and system configurations.
- Able to read, write, and speak Arabic proficiently
Benefits
-
- Fully paid health insurance for employees + partial coverage for dependents
- Optional dental and vision plan at affordable rates
- Employer-provided basic life insurance
- Paid federal holidays, plus three additional religious holidays
- 401k Retirement Plan
- Paid Vacation Leave
- Paid Sick Leave
- Employee Assistance Program (EAP)
- Training and development opportunities to support your growth
Al-Ayn Social Care Foundation USA is an equal opportunity employer.
APPLY